Last Update: January 2025
Useful resources: Puzl Help Desk Center
Main point of contact: coworking@puzl.com
Puzl CowOrKing is an IT office run as a community. We believe in self-governance rather than enforcing strict rules, trusting that the community, with the guidance of the operational teams, will drive itself to success.
We believe in fairness and transparency in all aspects of our community:
- Fair Pricing Policy: All members pay the same transparent price per seat, as listed on the Puzl website.
- Fair Use of Amenities: Regardless of the size of your team, you have equal access to all shared amenities, just like every other member.
- Equal Access to Opportunities: All members, regardless of their team size or tenure, have equal opportunities to participate in events, networking, and other community-building activities organized in the areas.
- Transparency in Communication: We believe in open and honest communication. All members are encouraged to share their feedback, suggestions, and concerns, and expect to receive clear and timely responses from the Puzl team and fellow members.
- Security and Privacy Protection: Puzl ensures that all members’ data and privacy are protected equally, with the same level of security applied across the board. Members’ personal information and business data are treated with the utmost confidentiality.
Puzl, the company behind Puzl CowOrKing, is also a member of this community, and as such, is subject to the same guidelines. These rules apply equally to all members, including Puzl itself.
For any issues related to the coworking space, please contact us at coworking@puzl.com.
Mutual Respect: Your freedom ends where another’s begins. Respect each other, the workspace, and all amenities. We all must understand the basics of living in a community.
Common Sense: We trust in your ability to behave considerately without constant oversight. We prefer not to impose strict controls, as long as everyone respects each other and acts considerately, there should be no need for enforcement.
Open Communication: Good communication is at the heart of any community. Engage with those around you—say hello, introduce yourself, and don’t hesitate to connect and mingle!
Beyond face-to-face interactions, we offer several platforms to foster community interaction:
- Notice boards in kitchens - you’ll find the upcoming events and initiatives there;
- Slack: Puzl Community Slack - you'll receive an invitation upon arrival;
- Facebook Group: Puzl Coworking Facebook Group - you’ll find information about members-only events and initiatives.
- Newsletter - you’ll receive information about events, initiatives, and partnerships directly to your email.
Working in a shared office means you may be exposed to the trade secrets of other members. It is crucial that you treat this information with confidentiality and do not share it with others unless explicitly authorized by the relevant company.
We are here to help each other grow and succeed. If you face a challenge, someone in the community may have already solved it. Likewise, you might have skills that others need. Sharing knowledge and helping each other ultimately benefits everyone.
Being regional means that we all have some additional benefits:
- VC Network: Leverage our connections with venture capital firms in the region. This can be invaluable if you're seeking funding or need assistance with refining your pitch deck.
- Business Support: Access a network of trusted professionals, including accountants, lawyers, and CFOs, who specialize in supporting IT companies and startups.
If you need assistance in any of these areas, don't hesitate to reach out, and we'll connect you with the appropriate resources.
Collaboration Channels:
Slack: Use the #community-help channel to ask for assistance or offer help to coworkers;
Resource Sharing:
- Customer requests: If you can't fulfill a request, share it with the community;
- Recruitment: Share promising CVs that don't fit your needs but might suit other teams.
Sharing resources and expertise benefits the entire community, fostering a stronger, more capable network of professionals
We welcome any ideas to improve Puzl CowOrKing and encourage you to report any issues so we can address them promptly. Share your ideas and concerns through the official communication channels for quick resolution.
When reporting issues or suggesting improvements, be specific and consider the impact on the entire community. Our local teams will assess any ideas and will provide feedback on the topics.
The office belongs equally to all community members. Take an active role in maintaining and improving the space. Your engagement will help us resolve the issues swiftly and continually enhance the coworking environment.
We do not hire each other’s team members! This rule is vital to maintaining a healthy community. Recruiting employees from other companies within the space is strictly prohibited, as it disrupts the community’s balance.
If you attempt to recruit someone from another company within the community, you will be excluded from the space, and your deposit will be forfeited and given as compensation to the affected company.
If you are approached by a community member regarding a job, either decline or speak to the concerned company.
If you wish to recruit someone from the space, please wait at least two months after they have left their current company, unless you have explicit permission from their current employer.
We are committed to supporting each other’s marketing efforts as a community. We’ll be adding your company logo and description to our website visible to the whole community and other visitors.
If you have content that is relevant to the IT industry or our community and would like to share it through our social media channels, please reach out to our team. They will gladly assist in sharing your content and amplify your message across our network.
Please note that the distribution of printed marketing materials within the areas is managed by the local teams. Any placement of leaflets, posters, or other promotional materials should be coordinated with them.
These guidelines apply to all Puzl CowOrKing locations to ensure a consistent and comfortable working environment.
Upon arrival, you will receive a personal access card granting you 24/7 entry to common areas and your private office (if applicable). This card is non-transferable and must be reported immediately if lost. A replacement card can be issued but it will incur a fee.
Please be aware that you are responsible for any security breaches resulting from unauthorized use of your card.
As a member of our community, you have a dedicated desk that you can personalize with your own equipment and decor. However, we ask that you maintain a reasonably organized workspace. Our cleaning team handles general upkeep, but you are responsible for your personal mess. If you want to keep the mess well organized, we can provide you with a locker upon request.
Additionally, you are legally responsible for the software and hardware you use in the space. Puzl CowOrKing is not liable for any legal issues arising from your equipment or activities, both online and offline.
Our kitchens are equipped with everything you need for a productive day, including free coffee, tea, and filtered water to reduce plastic waste. While you are welcome to use the provided cutlery, mugs, glasses, and plates, please respect personal items and clean up after yourself. Food stored in the fridges is at your own risk, and the fridges are cleared every Monday morning. If you make a mess, please clean it up immediately—remember, your mom doesn’t work here!
Please maintain high bathroom hygiene standards and always remember to flush after use. Showers are available on select floors for convenience, especially during the warmer months.
Keep your phone on vibrate or at a low volume to minimize disruptions. When making calls, please be mindful of your volume. For longer conversations, move to a designated area such as the common spaces or phone/meeting booths. Casual calls can be made in the kitchen or relaxation zones, but avoid using large meeting rooms for phone conversations.
At Puzl, we prioritize the reliability and security of our internet services to support the needs of our community members. Our primary internet connection is backed by a Service Level Agreement (SLA) to ensure consistent performance. In addition, a backup internet connection on a separate route automatically takes over in the event of any failure, ensuring minimal downtime.
All the areas are supported 24/7 by a third-party network administrator, who is available to resolve any internet-related issues promptly. Every desk is equipped with a dedicated RJ45 connection, and Wi-Fi coverage is available throughout the space. Each office operates on a separate network, and we can also provide space in our server rooms to meet any specific needs.
We respect your privacy. We do not track your internet traffic. However, for enhanced security and speed, we strongly recommend using the wired connection at your desk. Please avoid downloading illegal content, as this is strictly prohibited. We actively monitor network traffic for illegal torrent activity, and violations will result in a temporary 30-minute disconnection. We encourage you to pause torrents while working in the coworking areas.
To maintain optimal performance, we balance network bandwidth across all users, ensuring stable speeds, especially for conference calls. Our team continuously monitors internet quality and adjusts bandwidth allocation as necessary to meet growing demands.
If you have specific network needs (fixed IP, WLAN, ect.) or require server setup, please reach out to your local team for assistance.
The internet service provided by Puzl CowOrKing is included in the service package for all members and their teams. Members are solely responsible for the content they access, share, publish, transmit, store, or make available through the internet. Puzl CowOrKing is not responsible for reviewing or controlling the content accessed by members. Members must not engage in activities such as spamming, hacking, intellectual property theft, or any other illegal actions under applicable law. Intellectual property rights related to the content used or distributed via the internet are the sole responsibility of the member, and Puzl CowOrKing will not be financially liable for any third-party claims related to such content.
Printing, copying, and scanning — both in color and black and white — are available on-site. Each member is entitled to 100 black-and-white prints per month. Please note that color printing is more expensive than black-and-white. If you require a large quantity of printing, the additional cost will be billed at the end of the month. For any questions related to printing, feel free to contact the local team.
Instructions on printing are available in the Help Center here: http://support.puzl.com.
We encourage you to minimize printing whenever possible. As an IT community, we should prioritize digital solutions to reduce our environmental impact.
All of the meeting rooms are equipped with a videoconferencing system that you can use for a better experience during your virtual meetings.
We love movies and video games too! That's why you can also find areas with high-quality gear to bring the cinema experience right into the office. However, due to the location of the multimedia equipment, please be aware that the sound system can only be used after working hours. This means movies and games with sound are not permitted before 20:00. You're welcome to use the equipment in the evenings to host movie or gaming nights. However, you are fully responsible for the proper use of the equipment and for ensuring that your guests behave appropriately within the office space. Any damage to the equipment caused by you or your guests will be your responsibility.
If someone in the area raises concerns about noise during your movie or gaming session, please remember that work takes priority.
Smoking is only permitted in the designated smoking areas - for each location you can check with the local team. Alternatively, you can step outside the building for your nicotine break.
Please note that this no-smoking rule also applies to heated tobacco devices and vapes.
Pets are welcome in the office areas under certain conditions. Your pet must be calm, clean, and have a designated place to rest around your desk. If anyone raises concerns about your pet, whether due to allergies, noise, or other issues, unfortunately, your pet will need to leave the premises.
Additionally, you are fully responsible for any damages your pet may cause within the areas.
When using the buildings' communal areas, please take care to avoid causing any damage. If any damage does occur, promptly inform the local team.
Please be aware that you are legally responsible for any damages to the common areas of the building, as well as within the office areas, caused by you, your team, or any third party you invite or bring into the building.
As a member of Puzl CowOrKing, you are welcome to visit and work from any of our other locations. While you are free to use the shared common areas, please note that access is limited to availability. Our goal is to provide flexibility and encourage collaboration across our international community, so feel free to explore other locations and make the most of the spaces when you’re on the go!
Members of the community are welcome to use the meeting rooms and other meeting spaces without limitations. However, please remember to use these spaces responsibly, ensuring that everyone has fair access.
- It’s not fair for one company to occupy a meeting room for the entire day.
- It’s not fair to use one of the largest meeting rooms for a solo phone call.
- It’s not fair to reserve a room and then leave it empty during your reservation time.
The larger meeting rooms (10+ people) are designed for larger groups and conference calls. Please reserve these spaces for such purposes. For phone calls or small meetings with 2-3 people, use the phone/meeting booths or the smaller meeting rooms.If you need a room for a full-day event, please discuss it with the local team to find a solution that works for everyone.
A shared calendar is available online to reserve meeting rooms. When scheduling, include your name and company name (if relevant) so others know who to contact if there’s an issue with room usage.
You can add new events to the calendar and view (but not edit) existing ones. If changes are needed, please contact the local team. Be sure to cancel your reservation if your meeting is canceled so others can use the space.
You are personally responsible for anyone you invite into the space. Please ensure that you remain with your guests at all times while on the premises. We recommend limiting visits to business hours (8:00 to 19:00 on weekdays). Puzl CowOrKing is primarily a workspace, so if a member raises a concern about your visitor, please try to resolve it directly with them. If the issue cannot be resolved, contact the local team.
We encourage meetups as they foster professional growth. We do not charge for hosting non-commercial meetups. If you wish to organize one, speak with the team to check availability in the space.
Meetups should ideally be scheduled after 18:30 or on weekends to minimize disruption to the workday. Please note that meetups cannot be held in open spaces. If someone outside the community wants to organize a meetup in the space, contact the team.
Members are responsible for the behavior of their invitees. After your event, please ensure the room is returned to its original state.
Please note that only IT or IT-related meetups are supported.
If you wish to organize a larger event, please reach out to the local team to discuss how it can be accommodated.
Puzl CowOrKing is not responsible or liable for the loss of personal property due to theft, fire, or any other unforeseen events. While we have implemented measures to reduce risks within the areas, we cannot guarantee a completely risk-free environment.
In the event of theft or a missing item, please report the incident to the local team promptly. Our video surveillance system may assist in tracking the whereabouts of the missing property.
In the case of fire, flood, natural disaster, or any other event that could damage the space or your belongings, please note that Puzl CowOrKing has insurance coverage for its own property. We strongly recommend that you obtain insurance for your personal belongings, as our insurance will not cover your losses.
As a community, we believe in maintaining a respectful and collaborative environment. Conflicts may occasionally arise, but we all must act as responsible adults in resolving them.
Seeking Mediation: If you find that you are unable to resolve a conflict on your own, or if the situation requires a neutral third party, please do not hesitate to reach out to the local team. We are here to provide mediation and support to help resolve conflicts fairly and amicably.Remember, our shared goal is to create a positive and productive community. Handling conflicts with maturity and a willingness to find common ground helps maintain the supportive environment we all value.
Failure to comply with the rules outlined above may result in your immediate exclusion from Puzl CowOrKing. Any damages or losses resulting from the misuse of the office space by you will be your responsibility and will be charged accordingly.
Built with love and milk in Sofia, Bulgaria. Now we comin' in peace to the rest of Europe.
